Refund policy

Return & Refund Policy

We stand behind Calm Start Chews with a 90-Day Money-Back Guarantee. If you're not satisfied, we'll make it right.

90-Day Guarantee

You have 90 days from the date of delivery to request a refund or a replacement. To qualify, the jar must be unopened and in its original, sealed packaging. This gives you time to review your order and reach out before you start giving the chews to your cat.

Refund or Replacement — Your Choice

If your unopened order qualifies, you decide what happens next:

• Refund — we'll refund you to your original payment method
• Replacement — we'll send a new jar at no additional cost

There's no wrong choice here. Whichever works better for you and your cat, we'll take care of it.

How to Request a Return

Email us at info@purrandbloom.com or reach out through the contact form on our site with your order number and whether you'd like a refund or a replacement. Our team will confirm the next steps with you directly.

What's Not Covered

Opened, damaged or used jars are not eligible for return, since we can't verify the condition of the product once the seal is broken. If something about your order isn't right, contact us first, we're glad to help figure out the best path forward.